Shipping and return

RETURNS

All returns must be postmarked within 5 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at campassion.info@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:

CAMPassion

Attn: Returns

[RMA #]

Librairie Marcel- next to Roum Hospital

Achrafieh

Lebanon

[Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. / You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, 2 $ will be deducted from your return to cover shipping charges.]

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least 3 days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following item cannot be [returned] or [exchanged]:

• Gas

• PAVILLO products 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.