Shipping and return

Shipping & Delivery Policy

1. What are my shipping and delivery options?
We offer two options for your convenience:
- In-store pickup
- Delivery all over Lebanon

2. Is free shipping available?
Yes, we offer free shipping for orders above $100.

3. Do you deliver internationally?
No, we do not offer international shipping at this time.

4. Returns Policy
- You can return items within 5 days after receiving your order.
- Items must be in good condition, unused, and have original tags and labels attached.

5. Return Process
- Please email our customer service at campassion.info@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
- After receiving your RMA number, place the item in its original package and mail your return to the following address:

{Kesserwen - Zouk Mkail - Centre Sanine - CAMPassion warehouse (next to zouk Pharmacy)}

- If the order is incorrect or the item is damaged, we will not cover the return shipping fees. Otherwise, the buyer is responsible for return shipping costs.
- Once the return is received and confirmed by the CAMPassion team, you can choose to either receive a full refund or exchange the item for another one.

Exceptions:
The following items cannot be returned or exchanged:
- Gas cartridges
- PAVILLO products

If you have any further questions regarding our policies, please contact us at:
- Phone: 71 630 350
- Email: campassion.info@gmail.com